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§ Curriculum Vitae

Zoey Hart.

hello@zoeyhart.com · zoeyhart.com · Winnipeg, MB · she/her

Experience

  1. IntouchCX Dec 2025 — Now Winnipeg, MB

    1. Technical Customer Support Representative

      Aug 2026 — Now
      • Achieved internal certification to expand support scope, upgrading from mobile-exclusive troubleshooting to include comprehensive support for personal computing systems.
      • Provide inbound, phone-based technical support and guided problem resolution for a major consumer electronics ecosystem.
      • Diagnose and resolve software, hardware, and network issues across both mobile devices and desktop/laptop computers.
      • Deliver remote troubleshooting and device setup assistance, maintaining high standards for customer satisfaction and technical accuracy.

    2. Technical Customer Support Representative

      Dec 2025 — Aug 2026
      • Provide comprehensive, inbound phone-based technical support and troubleshooting for mobile devices and consumer electronics.
      • Guide customers step-by-step through initial device setup, software configuration, and complex problem resolution.
      • Diagnose and resolve hardware and software issues efficiently to ensure high customer satisfaction and minimal downtime.
  2. Old Dutch Foods Ltd. Aug 2025 — Oct 2025 Winnipeg, MB

    1. Warehouse Associate (Temp.)

      Short-term warehouse role.

  3. Just Eat · Menulog · SkipTheDishes Sep 2019 — May 2023 Winnipeg, MB

    1. Courier Operations Specialist

      • Supervised courier onboarding across Canadian, Australian, and British markets.
      • Reviewed applications, verified driver documents, and scheduled interviews.
      • Provided comprehensive support to couriers via email, phone, SMS, and live chat.
      • Resolved issues related to reimbursements, undelivered orders, cancellations, and reassignments.
      • Handled up to 5 concurrent chats while maintaining accuracy and efficiency.
  4. Menulog Jun 2019 — Sep 2019 Winnipeg, MB

    1. Customer & Restaurant Care Specialist

      • Managed delivery operations and ensured customer satisfaction through timely issue resolution.
      • Handled 50+ daily calls and supported customers and restaurant partners with efficiency.
      • Followed up proactively with customers to confirm resolution of complaints and service concerns.
  5. SkipTheDishes Dec 2018 — Jun 2019 Winnipeg, MB

    1. Customer Care Specialist

      • Resolved courier and customer issues through live chat, phone, and email.
      • Coordinated with restaurants to ensure timely order replacements and deliveries.
      • Delivered detailed email support for a wide range of customer inquiries.
  6. QuickIt Courier Solutions Aug 2018 — Sep 2018 Winnipeg, MB

    1. Courier

      • Delivered lost baggage from Winnipeg International Airport with accuracy and care.
      • Provided proactive communication and coordinated delivery appointments with customers.
      • Completed long-distance deliveries across provinces, ensuring timely service.
  7. Market Force Information Dec 2016 — Aug 2018 Winnipeg, MB

    1. Customer Service Representative

      • Delivered accurate product and allergen information to customers.
      • Recorded and tracked customer complaints using CRM tools.
      • Managed customer inquiries via social media with a reach of over 43 million followers.
  8. Safeway Jul 2015 — Dec 2016 Winnipeg, MB

    1. Customer Service Representative

      • Assisted customers with inventory inquiries and provided excellent in-store support.
      • Unloaded and organized stock, ensuring products were displayed properly.
      • Maintained an orderly and welcoming store environment.

Projects

  1. Luney — a social sanctuary for LGBTQ+ folk 2026 Founder · Builder

    getluney.com

  2. ForgeMatch — Spotify favorites, mapped to your Rocksmith library 2021 Creator · Builder

    forgematch.com

Capabilities

Generated from the same records as the working biography — never out of date.